Shipping Policy

Shipping Policy

Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been processed, you will receive an email confirming your order. You will receive another email with your tracking information as soon as your order has shipped.

Delivery Time
We aim to deliver all orders within 5–9 business days after shipment. During the holiday season, carriers handle very high volumes, so delivery may occasionally take a little longer.

Christmas Delivery
Want your order to arrive before Christmas? We recommend ordering no later than [DATE]. Orders placed after this date will still be shipped as quickly as possible, but we cannot guarantee delivery before December 25. Delays caused by carriers, weather or customs are outside our control.

Shipping Costs
Shipping costs for your order are calculated and displayed at checkout. [Free shipping on orders over $XX.]

Import Duties and Taxes
Your order may be subject to import duties, taxes or customs clearance fees once it arrives in the United States. These charges are not included in our prices and are the responsibility of the customer. Orders that are refused or returned because these charges were not paid are not eligible for a refund of shipping costs.

Tracking
After your order has shipped, you will receive a tracking number by email. It may take 2–5 business days before tracking information starts updating.

Multiple Packages
If your order contains multiple items, they may arrive in separate packages. You will receive tracking information for each package.

Changing Your Address
Please make sure your shipping address is complete and correct before placing your order. If you need to change your address, contact us within 12 hours of placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

Order Not Received
If you have not received your order within 15 business days after receiving your shipping confirmation email, please contact us at info@santas-dream.com. Include your name and order number, and we will look into it for you.

Returned to Sender
Orders may be returned to us by the carrier for several reasons. These include an incorrect or incomplete address, a failed payment, or a package that was not picked up at the post office. If this happens, we will contact you to arrange reshipment or to cancel and refund your order. Additional shipping costs may apply for reshipment.

Damaged Items
Did your order arrive damaged? Please email us at info@santas-dream.com within 7 days of delivery. Include your order number and photos of the damage, and we will make it right.